1. INFORMATION WE COLLECT

We may collect and process the following information:

• Owner’s name, address, phone number, and email

• Dog’s name, breed, age, medical conditions, allergies, and behaviour information

• Appointment history and grooming notes

• Photographs of your pet (with permission)

• Payment records (we do not store full card details)

2. HOW WE USE YOUR INFORMATION

Your information is used to:

• Provide safe and appropriate grooming services

• Contact you regarding appointments, reminders, or emergencies

• Keep records of grooming history and health requirements

• Process payments and issue receipts

• Improve our services

3. LEGAL BASIS FOR PROCESSING

We process your data on the basis of:

• Performance of a contract – to deliver grooming services

• Legitimate interests – to maintain business records and communicate with clients

• Consent – for marketing messages or use of pet photos

4. DATA SHARING

Your data will not be sold or shared with third parties except where necessary:

• With veterinary professionals in an emergency

• With booking or payment providers used to manage appointments

• When required by law

5. DATA STORAGE AND SECURITY

We take reasonable steps to keep your information secure, including:

• Password‑protected devices

• Secure booking systems

• Limited access to client records

6. MARKETING COMMUNICATIONS

We may contact you about appointments or services. Promotional messages will only be sent with your consent, and you may opt out at any time.

7. PHOTOS AND SOCIAL MEDIA

With your permission, photos of your dog may be used on social media or for business promotion. You may withdraw consent at any time.

8. CONTACT DETAILS

For any questions about this Privacy Policy or your data, contact: Judita’s Dog Grooming 21b Wych Elm, Harlow, Essex, CM20 1QR

9. CHANGES TO THIS POLICY

This policy may be updated from time to time to reflect changes in law or business practices. The latest version will always be available on request.